Responsible Gambling

Svea Casino is dedicated to promoting a responsible and safe gambling environment for all our players. We understand that while gambling can be an enjoyable form of entertainment, it can also lead to problems for a small percentage of individuals. Our policy reflects our commitment to protecting players, preventing underage gambling, and ensuring that gambling remains a recreational activity. We provide tools and resources to help you manage your play and make informed decisions. Responsible gaming is a core value at Svea Casino, integrated into our operational practices and customer support.

We adhere strictly to the guidelines set by our licensing authority and continuously review our practices to ensure they meet the highest standards of player protection. This includes comprehensive training for our staff to recognise and respond to potential gambling-related issues. Your well-being is paramount, and we strive to create a secure and supportive atmosphere where you can enjoy our games responsibly.

Problem gambling can manifest in various ways and may not always be immediately apparent. It is important to be aware of the signs, both in yourself and in those around you. Recognising these indicators early can help prevent more serious issues. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other commitments.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Borrowing money or selling possessions to fund gambling.
• Neglecting personal care, family, or professional responsibilities due to gambling.
• Using gambling as an escape from personal problems, stress, or anxiety.

If you identify with several of these signs, or if friends and family express concern, it may be time to seek assistance. Svea Casino encourages open communication and provides resources to help you address these concerns.

Gambling should always be viewed as a form of entertainment, not a way to make money. To ensure it remains a positive and controlled activity, consider the following advice:

• Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gaming sessions.
• Avoid chasing losses, accept that losing is part of the game.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies.
• View gambling as an expense, like going to the cinema, not an income source.
• Take regular breaks during your gaming sessions.

By following these guidelines, you can maintain control over your gambling habits and ensure your experience at Svea Casino remains enjoyable and responsible.

Svea Casino provides various tools to help you manage your spending and playing habits. You can set personal limits on your account, which will automatically restrict your activity once reached. These limits can be set for specific periods, such as daily, weekly, or monthly.

• Deposit Limits: Control the maximum amount of money you can deposit into your Svea Casino account within a chosen timeframe.
• Loss Limits: Set a maximum amount you are willing to lose over a specified period. Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Restrict the total amount of money you can wager within a chosen timeframe.

You can adjust these limits at any time through your account settings. Increasing a limit will typically take effect after a cooling-off period to give you time to reconsider your decision, in line with responsible gaming practices. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, Svea Casino offers time-out options. A time-out allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours up to several weeks. During this period, you will not be able to log in, deposit, or play any games on our platform.

This feature is designed to provide a cool-off period, giving you an opportunity to reflect on your gambling habits without the temptation to play. Once the time-out period expires, your account will automatically reactivate, and you can resume playing. This is a less permanent solution than self-exclusion and is ideal for those who need a temporary pause.

For individuals who feel they need a longer or more permanent break from gambling, Svea Casino offers a robust self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, ranging from six months to several years, or even permanently. During a self-exclusion period:

• Your account will be immediately closed, and you will be unable to log in.
• You will be removed from all marketing and promotional mailing lists.
• We will take reasonable steps to prevent you from opening new accounts with us.

Self-exclusion is a serious commitment and cannot be reversed until the chosen period has fully elapsed. If you choose to self-exclude, we strongly recommend that you also consider self-excluding from any other gambling operators you may use. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process discreetly and efficiently.

Svea Casino strictly prohibits anyone under the legal gambling age from participating in our games. We employ rigorous age verification procedures during the registration process to ensure that all our players are at least 18 years old or the legal age in their jurisdiction, whichever is higher. We may request documentation such as a passport or driving licence to verify age and identity.

We also advise parents and guardians to take measures to prevent minors from accessing gambling websites. This includes using filtering software, monitoring internet usage, and keeping login details confidential. If you suspect that a minor has accessed an account at Svea Casino, please contact us immediately, and we will investigate and take appropriate action.

To help you keep track of your playing time, Svea Casino offers reality checks and session reminders. These features are designed to prompt you at regular intervals during your gameplay, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preferences.

When a reality check appears, it will typically display information such as your session duration, your total wins and losses during that session, and offer you the option to continue playing or to log out. This tool empowers you to make conscious decisions about continuing your session and helps prevent extended, unintentional play. We encourage all players to utilise this feature to maintain awareness of their gaming habits.

If you are concerned about your gambling habits, taking a self-assessment can be a valuable first step in understanding your relationship with gambling. Svea Casino encourages you to honestly answer a series of questions designed to help you evaluate your behaviour. This assessment is confidential and provides an indication of whether your gambling might be problematic.

While a self-assessment is not a clinical diagnosis, it can highlight areas of concern and prompt you to seek further support if needed. Many independent organisations offer comprehensive self-assessment questionnaires. If your self-assessment suggests that you may be at risk, we strongly recommend exploring the responsible gaming tools available at Svea Casino, such as limits and self-exclusion, and considering professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)