KYC and Verification

At Svea Casino, verifying your identity is a cornerstone of our commitment to security, integrity, and responsible gaming. This process is not merely a formality, it is a critical measure to protect you, our community, and the operational standards of our platform. We operate under strict regulatory obligations imposed by our licensing authority, which mandate thorough identity verification for all our players. These regulations are designed to prevent fraud, combat money laundering, and ensure that our services are used lawfully and ethically. By confirming your identity, we can safeguard your account from unauthorised access, ensure that winnings are paid to the rightful owner, and maintain a fair and transparent gaming environment for everyone at Svea Casino.

KYC, or Know Your Customer, is a standard regulatory process in the financial and online gaming industries. It involves collecting and verifying personal information about our customers. For Svea Casino, KYC means we gather specific documents and data to confirm who you are, where you live, and how you fund your account. This process helps us understand our customers better, assess potential risks, and comply with legal requirements. It is a fundamental part of our due diligence, ensuring that our platform remains a secure and trustworthy place for online entertainment. Our KYC procedures are designed to be efficient while meeting all necessary compliance standards.

Verification is an ongoing process that can be triggered at various stages of your interaction with Svea Casino. Typically, we initiate verification:

• Upon Registration: Basic checks are performed when you first create an account.
• Before Your First Withdrawal: To ensure that funds are paid to the correct individual and to comply with anti-money laundering regulations, full verification is usually required before your initial withdrawal.
• When Reaching Specific Thresholds: If your deposits, withdrawals, or wagering activity exceed certain monetary limits, further verification may be requested. These thresholds are set in accordance with regulatory guidelines.
• Periodically: We may conduct re-verification checks at regular intervals or if there are changes to your account details or activity patterns.
• Suspected Irregular Activity: If we detect any unusual or suspicious activity on your account, we will request verification to protect your account and our platform.
• Updates to Information: Should you update personal details such as your address or payment methods, we may need to verify the new information.

To complete our verification process, you may be asked to provide several types of documents. These documents help us confirm your identity, address, and the ownership of your payment methods. The specific documents requested will depend on the information we need to verify and the level of risk associated with your account activity. We aim to keep these requests as minimal as possible while fulfilling our regulatory obligations. All documents must be clear, legible, and valid, showing all four corners of the document.

To confirm your identity, we typically require one of the following official government-issued photo identification documents:

• Passport: A clear copy of the photo page, showing your full name, date of birth, photograph, signature, and document expiry date.
• National Identity Card: A clear copy of both the front and back of your ID card, displaying your full name, date of birth, photograph, and document expiry date.
• Driving Licence: A clear copy of both the front and back of your driving licence, showing your full name, date of birth, photograph, and document expiry date.

The document must be valid, not expired, and all details must be clearly readable. The name on the identification document must match the name registered on your Svea Casino account.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised bank or financial institution.
• Government-Issued Correspondence: An official letter from a government body.

The document must show the issuing date, your full name, and your address. The name and address on the document must match the details registered on your Svea Casino account. Please ensure that all four corners of the document are visible in the image you provide.

To ensure the security of your transactions and to prevent fraud, we may ask you to verify the payment methods used to deposit funds into your Svea Casino account. The required documentation varies depending on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. The first six and last four digits must be visible, along with your name and the card's expiry date.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID. This confirms that the e-wallet account is registered in your name.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal clearly showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your Svea Casino account. Using payment methods registered to another individual is not permitted.

In certain circumstances, particularly for high-value transactions or if regulatory requirements dictate, Svea Casino may be obliged to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process and is a legal requirement to combat money laundering and terrorist financing. We may ask for documents that demonstrate how you acquired the funds you use on our platform. This could include, but is not limited to, salary slips, bank statements showing regular income, property sale agreements, inheritance documents, or business financial statements. All information provided will be treated with the strictest confidence and used solely for compliance purposes. Our aim is to understand the legitimate origin of your funds, ensuring that all activity on Svea Casino is lawful.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly and efficiently as possible. Our standard processing time is typically within 24 to 48 hours, though this can vary depending on the volume of requests and the complexity of the verification required. You will be notified via email once your documents have been reviewed and your account status updated. If additional information or clearer copies are needed, we will contact you directly with specific instructions. We appreciate your patience during this essential process, which helps us maintain a secure environment for all Svea Casino players.

The security of your personal information and documents is a top priority for Svea Casino. We employ advanced encryption technologies and strict data protection protocols to safeguard all data you provide. All submitted documents are stored securely on encrypted servers, accessible only by authorised personnel who are trained in data handling and privacy compliance. We adhere to the General Data Protection Regulation (GDPR) and other relevant data protection laws, ensuring that your information is processed lawfully, fairly, and transparently. Your documents are used solely for the purpose of identity verification and regulatory compliance, and they will not be shared with third parties unless legally required.

Svea Casino is fully committed to preventing money laundering and terrorist financing activities. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) framework. We continuously monitor transactions and player activity for any suspicious patterns that might indicate illicit financial operations. By verifying the identity of our players and, when necessary, their source of funds, we contribute to the global effort to combat financial crime. Any suspicious activity detected will be reported to the relevant authorities, as required by law. This commitment protects the integrity of our platform and ensures that Svea Casino remains a safe and compliant online gaming destination.

Protecting minors from underage gambling is a fundamental responsibility for Svea Casino. Our terms and conditions strictly prohibit individuals under the legal gambling age from creating an account or participating in any gaming activities. Age verification is a mandatory part of our KYC process. By requesting official identification documents, we confirm that all our players are of legal age to gamble. If at any point we suspect that an account holder is underage, the account will be immediately suspended, and all funds may be forfeited. We actively promote responsible gaming and utilise various tools and measures to prevent underage access to our services, ensuring a safe environment for adult players only.

While we strive for quick verification, delays can occur if the submitted documents are unclear, incomplete, or do not meet our requirements. If your verification is delayed, we will contact you to explain the reason and request any necessary additional information or clearer copies. If verification is unsuccessful after multiple attempts or if we cannot verify your identity to our satisfaction, your account may be subject to restrictions, including the inability to deposit or withdraw funds. In some cases, and in accordance with our terms and conditions and regulatory obligations, your account may be suspended or closed. We will always communicate the reasons for such actions and provide guidance on any steps you can take to resolve the issue.

If you have any questions about the verification process, need assistance with submitting your documents, or encounter any issues, our customer support team is available to help. You can reach us via:

• Live Chat: Available directly on the Svea Casino website during operational hours.
• Email: Send your queries to our support email address, and we will respond as soon as possible.

Our team is trained to provide clear guidance and support throughout the KYC process, ensuring that your experience at Svea Casino is as smooth and secure as possible. We are here to assist you with any concerns regarding your account verification.