Privacy Policy

Welcome to Svea Casino. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how Svea Casino collects, uses, stores, and protects your personal data when you use our website, services, and applications. It also details your rights regarding your information. By accessing or using Svea Casino, you agree to the terms of this Privacy Policy. We encourage you to read it carefully to understand our practices.

Svea Casino operates under strict regulatory requirements, and our data processing activities are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We are dedicated to maintaining the confidentiality and security of your personal data at all times.

We collect various types of information to provide and improve our services, manage your account, and meet our legal obligations. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, telephone number, and national identification numbers (where required for verification). We also collect financial information like bank account details and payment card information (though we do not store full card numbers).
• Account Information: This includes your username, password (stored in an encrypted format), account preferences, and any communications related to your account management.
• Transaction Data: Details of deposits, withdrawals, bets placed, winnings, and other gaming activities. This includes the date, time, and value of transactions.
• Technical Data: Information about your device and how you access our services, including IP address, browser type and version, operating system, device identifiers, and location data (derived from your IP address).
• Usage Data: Information about your interactions with Svea Casino, such as pages visited, time spent on pages, features used, and game preferences.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls. This helps us provide support and improve our customer service.
• Verification Data: Documents and information provided for identity verification, age verification, and anti-money laundering (AML) checks, such as copies of passports, driver's licenses, utility bills, and source of funds documentation.

Svea Casino uses your personal information for several purposes, always with a clear legal basis:

• To Provide and Manage Our Services: This includes setting up and maintaining your account, processing your bets and transactions, and facilitating your participation in games.
• For Security and Fraud Prevention: We use your data to detect and prevent fraudulent activities, money laundering, and other illegal acts. This is crucial for maintaining the integrity of our platform and complying with regulatory obligations.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet licensing conditions, anti-money laundering regulations, and responsible gambling requirements.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance via various communication channels.
• To Personalise Your Experience: We may use usage data to tailor our services, promotions, and content to your preferences, aiming to enhance your experience at Svea Casino.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, new games, and other offers that might interest you. You can opt out of marketing communications at any time.
• For Internal Analytics and Improvement: We analyse data to understand user behaviour, identify trends, improve our website functionality, and develop new services.
• To Enforce Our Terms and Conditions: Ensuring compliance with our terms of service and protecting our rights and the rights of other users.

We process your personal data only when we have a valid legal basis to do so. The legal bases we rely on include:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as our Terms and Conditions when you create an account and use our services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Svea Casino is subject, such as anti-money laundering laws, age verification, and responsible gambling regulations imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Svea Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and marketing activities (where not requiring consent).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose, such as sending you marketing communications. Where consent is the legal basis, you have the right to withdraw your consent at any time.

Svea Casino may share your personal information with third parties in specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, court order, or to comply with our licensing obligations and anti-money laundering regulations.
• Fraud Prevention Agencies: To prevent fraud and financial crime, we may share information with organisations dedicated to detecting and preventing such activities.
• Affiliates and Group Companies: Your data may be shared with other companies within our corporate group for internal administrative purposes, service improvement, and to offer you related services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties for their independent marketing purposes.

Svea Casino implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights regarding your personal data. Svea Casino is committed to facilitating these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, for example, when the data is no longer necessary for the purposes for which it was collected. Please note that this right is subject to legal and regulatory retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Svea Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login, account management, and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve website performance and user experience.
• Functionality Cookies: These are used to remember your preferences and choices, such as language settings or region, to provide a more personalised experience.
• Marketing/Targeting Cookies: These cookies track your browsing habits to deliver relevant advertisements and promotions. They may be set by us or by third-party advertising partners.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality of Svea Casino and limit your ability to use certain features.

Svea Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing. For example:

• Account Information: We retain your account data for the duration of your active account and for a period thereafter as required by regulatory obligations (e.g., anti-money laundering laws often require retention for five years after the business relationship ends).
• Transaction Data: Financial transaction records are typically retained for a longer period, often seven to ten years, to comply with tax and accounting laws.
• Communication Data: Records of customer service interactions may be kept for a reasonable period to assist with ongoing inquiries and service improvement.

Once your personal data is no longer required, we will securely delete or anonymise it.

As Svea Casino may operate with service providers or affiliates located outside of your country of residence, your personal data may be transferred to and stored in countries that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights, as required by applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities.
• Implementing standard contractual clauses approved by regulatory bodies.
• Relying on your explicit consent for specific transfers.

We are committed to ensuring that your data remains protected regardless of where it is processed.

Svea Casino is strictly for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal data, please contact us immediately.

Svea Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Svea Casino after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available on our website

We are committed to addressing your inquiries promptly and transparently.